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COVID-19 UPDATE - Frequently Asked Questions

03 April 2020

In line with Government guidelines, we are temporarily closed until further notice.

We remain open as usual across our website and social media pages and will answer any queries as soon as possible. We have put together a list of FAQ’s below which we hope will help. 

We thank you for your patience during this time and look forward to welcoming you to Griffin Mill when we re-open.

Are your showrooms closed?

Yes, we are currently closed until further notice.  However, you can still browse our full range of new, used, commercial and Motability vehicles on our website.

What happens if I had a MOT booked?

We are unable to carry out MOT’s at the moment. If you have a booking with us up until the 15th April, we have had to cancel it.

However, the Government has granted a MOT temporary exemption. So, if your MOT is due from 30th March 2020 you will automatically receive a 6-month extension. You must still keep your car in a roadworthy condition.

We will contact you to get your vehicle re-booked in as soon as we re-open.

My car won’t start?

We have created some guidance that can be used incase your car isn't starting and your battery may have gone flat, you can read them here.

What happens if I had a Service booked and will this affect the warranty?

We are currently unable to provide Services.  Manufacturers have released advise on how this affects your vehicle’s warranty;

Fiat & Abarth Customers

Renault & Dacia Customers

Kia Customers

Peugeot Customers

Nissan Customers

Will I be able to collect my new car?

No, unfortunately we are unable to organise new car handovers at this current time.  Once we re-open you will be contacted to arrange a time when you can collect your new vehicle.

My financial circumstances have now changed and I need to talk to someone.

If you have finance concerns, please email us at info@griffinmill.co.uk  in the first instance and we will put you in touch with the best contact at the Finance company that the query relates to.

I am coming to the end of my finance agreement, what can I do if I can’t visit the dealership to discuss my options?

Our teams are contacting customers whose agreement comes to and end shortly and offering help and advice.  If you have concerns, please contact us at info@griffinmill.co.uk and we’ll ask a member of the team to get in touch to discuss your options.

Motability customer queries

Motability have put together an extensive list of FAQ’s on their website which we hope will answer all your questions. You can find them here

Am I able to buy a vehicle online?

You can reserve a used vehicle online.  If you want to purchase a new, commercial or Motability vehicle, please email us at info@griffinmill.co.uk  and we will put you in touch with a member of the Sales Team who can help you.

When will test drives be available again?

There is no definitive answer to when we will be able to offer Test Drives. When it is safe to allow test drives again, we will announce it on our website and social channels.

Have you any advise on how to care for my car while it’s not being used?

Yes, we have created some guidance that can be read here.

What’s the best way to contact you?

If we have been unable to answer your questions from the answers above, we would recommend you contact us at info@griffinmill.co.uk or via our social media pages. You are not able to leave a voicemail on our phone lines.